Warranty

Effective date July 1, 2026

Except as otherwise provided herein, the standard LTI parts and labor warranty for all products is two (2) years, which commences with the date of installation or twelve (12) months from the date of shipment from LTI, whichever is earlier.

All LTI-manufactured food serving technologies have a four (4) year parts and labor warranty when installed into LTI-manufactured serving counters.

Refrigeration compressors come standard with a 5-year compressor warranty.

All LTI-manufactured counter units are fully warranted against defects in materials or workmanship for ten (10) years. The warranty covers all LTI-manufactured counter units used in United States and Canada. Laminates, components and other materials attached to the exterior of the counter body are excluded. All warranty labor is to be pre-authorized by LTI.

To request a warranty please complete the form on this page or call 888-584-2722 for pre-authorization and ask for the warranty department.

All labor and parts expenses after the expiration of the applicable warranty shall be the Customer’s responsibility. Additional warranty limitations include:

• The warranty includes travel time to portal, not to exceed 100 miles round trip, or two hours total travel time.
• The warranty requires that all labor must be performed during regular work hours. Overtime premiums will be charged to the owner or must be pre-approved prior to the service call.
• The warranty does not apply to any equipment or component parts which have been subjected to shipping damage, improper voltage, improper installation, alteration, abuse, or misuse.
• The warranty does not cover routine maintenance activities, any failure that results from lack of, or improper equipment maintenance, the use of cleaning products not identified in the operation/maintenance manual., or use of LTI-manufactured products other than for their intended purpose.
• The warranty does not extend to materials and items not included in original purchase order from LTI, inc., such as items field installed or factory installed and provided “by others”.
• The warranty does not cover any loss of business profits, any loss of food, or other products, or damage to property due to electrical, gas or mechanical malfunction or to any incidental or consequential damages of purchaser or any third party.
• Damage due to floods, fire or other acts of God also are not covered by this warranty.

Due to the custom nature of the products manufactured by LTI, returns are not allowed. All inquiries concerning this warranty must be directed to LTI.

This warranty statement supersedes all previously documented warranty statements by LTI.

Once you complete this form, someone from our dedicated service team will be in touch with you within 24 hours.